The Celina Insurance Claims Department is made up of trained and experienced claims' professionals. We handle claims every day, but we realize you may only have one or two claims in your entire life. Knowing the experience for you, our customer, can be difficult, we will endeavor to be courteous, understanding and professional in the handling of all aspects of your claim.
We will strive to exceed your expectations and to make the claims process go as smoothly as possible for you.
(419) 586-5181 or (800) 231-2318
Celina is a preferred partner with many local body shops, all of which were chosen due to their excellent customer service and quality of work. These shops and the Celina Insurance Group both guarantee the workmanship of the completed repairs for as long as the current owner owns the vehicle. Remember, vehicle owners always have the freedom to choose their own repair facility, but by choosing a Celina Insurance Group preferred partner, we can offer that additional peace of mind that goes with our lifetime guarantee.
We have partnered with Safelite Glass Solutions to provide prompt and effective glass claim service, which is available 24 hours/day 7 days a week. Call us at (800) 231-2318 for service. We will waive your comprehensive deductible if the chip or small crack can be repaired safely rather than replaced.
Celina Insurance Group offers 24 hours/day 7 days a week claim service. Call (800) 231-2318 any time to report your claim.
If your policy contains Emergency Roadside Assistance coverage, you have coverage 24 hours/day 7 days a week. Call (800) 231-2318 any time you are in need of Emergency Roadside service.
A: Customer service is our primary goal. We strive to provide you productive first contact within 8 business hours of receiving your claim. In that first contact, we will set your expectations and our expectations on how the claim process will go. To help facilitate our initial contact with you, please provide us your current contact information when reporting your claim.
A: Insurance Fraud is a serious crime that is estimated to cost policyholders billions of dollars a year. Celina Insurance Group takes aggressive action against those who file these false claims. If you have information regarding a fraudulent claim, please call our Special Investigative Unit (SIU) at 800-552-5181. All reports to our SIU will be kept strictly confidential.
A: Mail to:
Celina Insurance Group Claim Department
1 Insurance Square
Celina, OH 45822
Phone: (800) 552-5181
Fax: (419) 586-8343
To expedite response time, include your name, policy number, claim number, and adjuster name in any correspondence.
A: The policy contract will outline your loss settlement conditions and the method your Celina Insurance Claims Representative will use in determining loss payment. Most policies are written at Actual Cash Value, some include Replacement Cost provisions, and others involve a combination of both valuation methods. Your Celina Insurance Claims Representative will discuss with you the method of your loss settlement.
"...Thank you for all your company has done to help First United Methodist Church in Ada recover from our devastating fire.... I would especially like to recognize the good work and excellent communication we have had with [our claims adjuster]. He has always been responsive, knowledgeable, and supportive. His experiences were helpful to us."
- Bob McCurdy, First United Methodist Church, Ada, Ohio
"Our area was hit by a hailstorm that almost defies description. Your fine company led the way in turning that horrible event into a happy ending. (Your) Claims Department has proven that the insureds that we have placed with your fine company can sleep in comfort."
- Gary T. Cooper, Gary Cooper Insurance, Clinton, TN
"The May 2011 hail storm was the worst catastrophe loss in our agency’s history. Celina’s Claims Department was there to help in so many ways. They offered hands-on help and contacted our insureds the same day of the loss."
- Linda Carles, Hosler-Corbin, Findlay, Ohio
"I'm 73 and have been with a few insurance companies. Celina Insurance is by far the best company I’ve ever had. When my wife was in a wreck, her entire claim was settled within two weeks. Our adjuster took care of everything and made the experience as painless as it could be."
- David Gick, New Haven, IN
"After our family's business sustained a terrible fire, I can honestly say your handling of our claim has been better than anyone could have expected. No one ever wants to go through this....You have instilled a confidence in your company I didn't think was possible. On behalf of Myers Farms, thank you for all you have done."
- Bill Myers & The Myers Family, Policyholders, Oregon, OH
"When storms hit our area in April, Celina was on the ball. Our customers received checks before some other carriers had even completed inspections."
- Tina Hutsenpiller, Hutsenpiller Insurance Services,
Mount Juliet, TN
"Your adjuster’s immediate and competent handling of the claim caused Celina Insurance Group to shine. This positive claim experience allows me to cheerfully and confidently sell Celina’s promise of protection."
- Jim Dale, Dale Insurance Services, Peru, IN