Celina Insurance Group’s trained and experienced claims professionals are ready to assist you with your claim. We know that navigating the claims process is unknown territory for most people, but don’t worry. We’re here to make it go as efficiently and smoothly as possible for you.
We Are Here for You 24/7!
To help us better assist you, please have your policy number handy.
The Celina Difference
Excellent Customer Service
Our goal is to provide excellent customer service. We are able to do this by listening, responding and guiding you through each step of the claim process.
A survey of Celina customers gave high marks in the following categories:
Contact Speed
(4.4 out of 5 stars)
Overall Satisfaction
(4.5 out of 5 stars)
Results based on company’s blind survey of claimants and policyholders.
Knowledgeable Staff
Celina Insurance Group values education and experience. Staff are encouraged to stay informed on up-to-date industry practices.
60
% of claims staff certified
Associate in Claims (AIC)
The AIC designation is an advanced training and certification program for insurance claims professionals. Training enables them to handle multiple claim types.
12
% of claims staff certified
Chartered Property Casualty Underwriter (CPCU)
The CPCU designation is widely recognized as the premier designation in the insurance industry.
Personalized Service
A claims manager reviews every claim and assigns it to an adjuster. Celina promises to contact a claimant within 24 hours of the incident report.
Auto Glass-Only Claims
We are partnered with Safelite Glass Solutions to provide a convenient glass claim service that’s available 24/7.
Simply submit a claim and schedule your service through Safelite.
If you would prefer to have a different vendor complete your glass repair, please call us.
Emergency Roadside Assistance
If your policy contains Emergency Roadside Assistance coverage, you have 24/7 access to roadside services. We are partnered with Quest to provide this service.
As the industry leader for over 13 years, CyberScout has been setting the gold standard for identity and data defense services – from proactive protection and education to successful resolution. CyberScout combines boots-on-the-ground experience with high-touch personal service to help commercial clients and individuals minimize risk and maximize recovery.
Auto Direct Repair Program
Through the Direct Repair Program, Celina has preferred partnerships with many local repair shops that offer excellent customer service and quality of work. If you choose a partner through our Direct Repair Program, the shop will guarantee the workmanship of the completed repairs for as long as the current owner owns the vehicle. You are not required to choose a preferred partner.
To use a Direct Repair Program shop, follow the steps below:
- Locate one in your area using our convenient map.
- Take your vehicle to the Direct Repair shop you have chosen.
- Provide your claim number to the shop.
- Advise your assigned adjuster which shop you took your vehicle to for an estimate.
Tips for Filing a Claim
Provide as much information as you can:
- – Policy number
- – Police or fire department contacted
- – Date of loss
- – Description of loss
Report all claims as soon as possible.
Share all estimates, bills, inventory lists and police reports related to the loss, if applicable.
Let us know of any additional information obtained after the claim is submitted.
All insurance is the same until you have a claim. It takes a good agent, it takes a good carrier to service those clients who need us the most when disaster strikes.
– Darren C., Burkhart Insurance
Workers’ Compensation Resources
Celina offers workers’ compensation resources to help reduce risk and improve workplace safety.
SA-411E (0820)
