Celina Insurance Group Wins Customer Experience Award

CELINA, Ohio, Oct. 18, 2022 — Celina Insurance Group and LoyaltyCraft Consulting were named the winners of the 2022 Best Customer Experience Strategy (Under 1,000 Employees) Award at this year’s North American Customer Centricity Awards.

The award recognizes one North American company for its superior customer experience strategy. Expert industry judges chose Celina and its partner, LoyaltyCraft Consulting, from nine finalists in the category.

“To be considered for this distinction, we submitted the customer experience strategy that we developed over the past year with LoyaltyCraft Consulting,” Rob Howell, Celina’s Innovation and Customer Experience Manager, said. “The strategy is a result of meticulous research and companywide collaboration, all with the goal of heightening the experience we provide to agents and policyholders. We are already seeing quantifiable improvements and look forward to building on this momentum.”

Celina was also a finalist for the Best Customer Experience Team award. The Customer Centricity Awards are organized by ARCET Global and recognize organizations that deliver an outstanding customer experience. There were over 175 entries submitted by more than 60 companies for this year’s awards.

“It’s an honor to rank at the top of a competitive field. We owe this award to the diligent work of Celina employees, who provide friendly, helpful and responsive service every day,” Bill Montgomery, Celina Insurance Group President and CEO, said.

About Celina Insurance Group

Celina Insurance Group is comprised of four mutual property and casualty insurance companies. The companies provide protection for autos, homes, businesses and farms through more than 500 independent agencies in five states. Founded in 1914 with headquarters in Celina, Ohio, the organization is committed to supporting its policyholders and communities.