When you call, we always answer. When you work with us, we don’t just know your name. We know your business needs, your goals and your story.
Relationships First. Always.
The Agent Relationship
Being an agent means having a two-way relationship with Celina Insurance Group.
It means building rapport, trust and a shared history.
Your Marketing Representative
Each territory has an assigned Marketing Representative. This dedicated point person gives each agency the opportunity to build a personal, one-on-one relationship with someone who cares.
Marketing representatives help agencies:
- Navigate Celina’s systems and processes.
- Quote and write business.
- Train new producers.
- Identify creative ways to market and grow their business.
Your Underwriters
At Celina, we don’t put your agency into an underwriting pool. We assign a set team to your agency, and they’ll work alongside you to write your business. A familiar name is always just a phone call or email away.
Celina underwriters:
- Practice common sense underwriting.
- Provide friendly and efficient support.
- Assist in agency training and development.
- Promptly answer phone calls.
Relationships are key. … Celina reminds me of the old school company where I can call and get ahold of my underwriter. I’m not waiting on hold, I’m not waiting more than 24 hours for a call back. It’s all about relationships.
– Spencer B.
Ease of Use
Celina offers intuitive tech solutions for agencies and their customers. We pride ourselves on the fact that nine out of ten agents agree that our rating systems are easy to use.
- Our modern rating system includes features and enhancements that are simple, fast and fresh.
- AgentConnect, Celina’s online portal available on desktop or mobile, provides 24/7 access to resources designed to make your job easier.
- My Policy enables policyholders to make payments, check policy information, sign up for billing reminders via text messages and more, all online.
Agency Tools
In addition to our insights and experience, take advantage of a wealth of tools and resources available to all independent Celina agencies, including:
An in-house print shop that customizes marketing material at no cost.
Modern website design and secure hosting to enhance your online presence.
Social media videos and images to help boost your digital footprint.
Webinars and online training shorts to assist in training your staff.
Incentives and Rewards
We believe in rewarding hard work and success. Celina offers competitive incentive programs and commission structures and hosts an annual trip to celebrate the best of the best.
Future Stability, Rooted in Success
Celina Insurance Group was founded in 1914 in rural Ohio, where hard work and integrity are core cultural values. We’ve stayed true to our roots by putting relationships first and honoring our obligations. Through the years, we’ve built and maintained a strong financial position to serve our agents and policyholders.
Policyholder Experience
If your customer ever needs to file a claim with Celina, our team of experienced industry professionals is here to provide friendly, helpful and responsive service. Our goal is to provide productive first contact within eight business hours of receiving a new claim.
We also offer loss control services to commercial policyholders, including onsite safety consultations and a variety of online training and safety policy development resources.
I think Celina listens. They listen to the agent, and they care about what we need and what works for us and our customers.
Tara F.
I have, from day one, felt like all of Celina’s underwriters look for ways to write business. They look for ways to solve problems.
Valerie H.
One thing I think really makes Celina stand out from the others is their claim service. We routinely will get compliments from clients on how well they were treated.
Travis C.
Celina’s rating systems are very user-friendly, and this is coming from someone who is technologically challenged.
Matt G.
