We are committed to provide you with courteous and professional service. Rely on us to handle your claim so you can get back to life.
Our goal is to provide excellent customer service. We are able to do this by listening, responding and guiding you through each step of the claim process.
Through our specialized claim handling, we are able to achieve our goal to pay the exact compensation that is owed on each claim.
A claims manager reviews every claim and assigns it to an adjuster. Celina promises to contact a claimant within 24 hours of the incident report.
"Celina Insurance has been amazing. They have not only saved me money but have been over the top with their customer service. I would recommend them to anyone. By far one of the best experiences and companies I have had the pleasure of doing business with.”
"I love Celina! They are inexpensive, extraordinarily helpful, and solve claims quickly. When my husband was in an accident, (not his fault), they were very helpful in getting things moving for us."
"They quickly and efficiently answer all questions and claims. They are great at walking you through the claims process and letting you know what you need to do and what to expect."
"After the complete loss of my house, Celina insurance was very on top of things to help me to get my insurance settlement so that I could rebuild my house and life."
At Celina, customer satisfaction is the rule, not the exception. A survey of Celina customers gave high marks in the following categories:
Results based on company’s blind survey of claimants and policyholders.
Celina Insurance Group values education and encourages staff to stay informed on up-to-date industry practices.
of Celina Claims staff
hold an AIC designation
The AIC designation is an advanced training and certification program for insurance claims professionals. Training enables them to handle multiple claim types.
of Celina Claims staff
hold a CPCU designation
The CPCU designation is widely recognized as the premier designation in the insurance industry.
Celina Insurance Group is a family of four mutual property and casualty companies underwriting auto, home, business and farm coverages across six Midwestern states. We have grown over the years by offering superior service to our agents and policyholders.
1 Insurance Square, Celina, OH 45822 | celinainsurance.com
SA-411E (0820)
The Celina Mutual Insurance Company | The National Mutual Insurance Company | Miami Mutual Insurance Company | West Virginia Farmers Mutual Insurance Association