Celina Claims IconClaims Overview

The primary goals of Celina Insurance Group's Claims Department are Customer Service and Accurate Claim Payment.

Celina Insurance Group's Claims Department consists of trained and experienced claim professionals. We handle claims every day but realize you may only have one or two claims in your entire life. Knowing the claim experience can be difficult, we endeavor to be courteous, understanding, and professional in the handling of all aspects of claim settlement.

We will strive to exceed your expectations and make the claim process go as smoothly as possible for you.

Report a Claim

(800) 231-2318 or claims@celinainsurance.com

Direct Repair Program

Celina Insurance Group is a preferred partner with many local body shops, all of which were chosen due to their excellent customer service and quality of work. These shops and Celina both guarantee the workmanship of the completed repairs for as long as the current owner owns the vehicle. Remember, vehicle owners always have the freedom to choose their own repair facility. However, by choosing a Celina preferred partner, we can offer additional peace of mind that goes with our lifetime guarantee.

Click here to search for a participating body shop in your area>>>

Automobile Glass-Only Claims

We have partnered with Safelite Glass Solutions to provide prompt and effective glass claim service, which is available 24 hours/day 7 days a week.

Call us at (800) 231-2318 for service or click here to submit an auto glass claim.

After-Hours Claims

Celina Insurance Group offers 24 hours/day, 7 days/week claim service.

Call (800) 231-2318 any time to report your claim.

Emergency Roadside Assistance

If your policy contains Emergency Roadside Assistance coverage, you have coverage 24 hours/day, 7 days/week.

Call (800) 231-2318 any time you are in need of Emergency Roadside service.

Things to Remember

  1. Reporting a claim promptly is the most important part of getting the process started. Report all claims as soon as possible.
  2. Provide as much information as possible:
    • Insured Name
      Policy Number
      Email Address
      Phone Numbers
      Police or Fire Department Contacted
      Vehicle (all vehicles) and Property Damage Information
      Date of Loss
      Description of Loss
      Other Parties (property owners or injured) - include name, address, and phone
  3. Examine your property before turning in your claim and describe the damage to Celina when reporting.
  4. If your claim creates an emergency situation for you, only report your claim via phone. We can then provide the immediate services you need.
  5. Forward to us all estimates, bills, inventory lists, and police reports if available.
  6. Please let Celina know of any additional information obtained after the claim is submitted.